Our Satisfaction Guarantee
At MockupPlacer, operated by Mockup Placer, we want you to be completely satisfied with your purchase. We offer a straightforward refund policy to ensure you can try our service with confidence.
14-Day Money-Back Guarantee
✓ Full refund within 14 days of purchase — no questions asked
If you're not satisfied with MockupPlacer for any reason, you can request a full refund within 14 days of your initial purchase. This applies to all subscription plans (Starter, Pro, and Business).
How to Request a Refund
To request a refund, simply:
- Send an email to support@mockupplacer.com
- Include your account email address
- Mention "Refund Request" in the subject line
We process refund requests within 2-3 business days. Once approved, the refund will be credited to your original payment method within 5-10 business days, depending on your bank.
Eligibility
All customers who have made a purchase within the last 14 days are eligible for a full refund — no exceptions, no conditions. Simply contact us within 14 days of your purchase date and we will process your refund.
After the 14-Day Period
After the 14-day refund window, you can still cancel your subscription at any time. Upon cancellation, you will continue to have access to your plan until the end of your current billing period. No further charges will be made after cancellation.
Subscription Cancellation
You can cancel your subscription at any time from your account settings. Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- You will not be charged for the next billing cycle
- Your unused credits will expire at the end of your billing period
- You can resubscribe at any time to continue using MockupPlacer
Annual Subscriptions
For annual subscriptions, the same 14-day money-back guarantee applies from the date of purchase. If you request a refund within 14 days, you will receive a full refund of your annual payment.
Free Trial Users
Our free tier includes complimentary credits at no charge. Since no payment is required for free accounts, refunds do not apply. Free users can upgrade to a paid plan at any time to access additional features and credits.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:
This refund policy is part of our Terms of Service. By using MockupPlacer, you agree to the terms outlined in this policy.